In this session, we will show you how to engage your staff in a way that optimizes internal processes, encourages creativity, and increases productivity and collaboration through rapid improvement cycles. This training will examine how you can simultaneously create human-centered approaches to reducing internal friction and meet the needs of your clientele.
- To introduce the rapid improvement cycle (PDSA) model, specifically, how to effectively use the ‘plan’ phase to incorporate human-centered design principles.
- To exhibit how you might leverage existing internal processes to improve workflows, roles and responsibilities using gap analysis and data driven indicators to create a more inclusive, transparent workspace.
- To incorporate Lean Six Sigma principles, reducing waste in your organization’s processes.
About The Presenter
Brandi began her career in the health and human service field working for the New Jersey Department of Health, which allowed her to gain insight and knowledge of state level policy and program development.
She completed her B.S. in Psychology with honors and a concentration in Applied Behavioral Analysis in 2015 and was previously employed as a Performance Improvement Manager for a Federally Qualified Health Center (FQHC) in Northern New York. Brandi was the lead Project Manager for the Patient Centered Medical Home (PCMH) transformation certification process, earning the highest Level 3 at all sites. She brings valuable project management skills to M.S. Hall & Associates, including creation of PDSA cycles, performance improvement metrics, project life cycles, etc. Brandi has also sat on various committees developing policies and procedures, as well as Cultural Competency committees.
She adds a creative approach to complex areas and holds an A.A.S. in Fine Art, a BS in Applied Psychology, and is a Lean Six Sigma Green Belt. Brandi has direct experience with non-profits and Community-Based Organizations (CBO), which enable her to bring empathy to any project and develop a ground-up approach when working with clients. She is an advocate for patient-centered care and has a great deal of experience analyzing workflows and operations, as well as best practices to ensure patients receive quality treatment.
Register for this course by adding to the cart and checking out. Your registration is for a single participant, if you would like to register 5 or more participants please contact Tanya Eastman for a group rate and for any other questions regarding registration.